Use of the Quality Matters Rubric and annotations are restricted to institutions that subscribe to Quality Matters. Risepoint is an Academic Service Company subscriber and has the right to use the rubric and annotations on behalf of its subscribing partners. For more information visit www.qualitymatters.org or contact [email protected].

Happy young Caucasian woman working as a learner support employee

Quality Matters Standard 7

Learner Support

The course facilitates learner access to institutional support services essential to learner success.

The Anatomy of a Quality Course
Quality Review Resources

Select an image or video below to see examples and gather ideas about how to meet specific review standards.

Specific Review Standard 7.1 | Specific Review Standard 7.2 | Specific Review Standard 7.3 | Specific Review Standard 7.4 

QM Specific Review Standard 7.1

The course instructions articulate or link to a clear description of the technical support offered and how to obtain it.

Provide contact information, hours of availability, links, and other information on how your students can obtain technical assistance in their course.
Providing a description of and contact information for technologysupport at your university helps students access the technical support they need when they need it.

QM Specific Review Standard 7.2

Course instructions articulate or link to the institution’s accessibility policies and accommodation services.

Provide contact information, hours of availability, links, and other information in your syllabus and in your course about any and all disability services and accessibility support offices available at your institution. You should also provide any institutional policies regarding disability or accessibility to your students.
Information should be provided to students about disability and accessibility services, policies, andsupport at your institution. Provide asmuch detail as possible including descriptions, links, and contact information.

QM Specific Review Standard 7.3

Course instructions articulate or link to the institution’s academic support services and resources that can help learners succeed in the course.

In either your course syllabus or within your course, provide information about academic support services and resources available at your institution. Academic services will vary, but consider providing contact information, links, hours, and descriptions for a variety of academic services including tutoring, writing centers, academic libraries, math centers, and/or student orientations.
Providing contact information, links, and descriptions of academic support servicesat your university can encourage students to seek out additional support available to them while enrolled in your online course.Services can include the library, writing center,math center, tutoring, career services, and much more.

QM Specific Review Standard 7.4

Course instructions articulate or link to the institution’s student services and resources that can help learners succeed.

In either your course syllabus or within your course, provide information about student support services and resources available at your institution. Support services will vary, but consider providing contact information, links, hours, and descriptions for a variety of support services including advising, counseling, and financial aid.
Providing contact information, links, and descriptions of support services at your university can encourage students to seek out additional support available them while enrolled in your online course. Services can include the student advising, the course catalog, studentcounseling centers, financial aid offices, and other servicesprovided to promote student success.

© 2023 MarylandOnline, Inc. All rights reserved. This document may not be copied or duplicated without written permission from Quality Matters. For more information or access to the fully annotated QM Rubric, visit www.qualitymatters.org.

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